Refund policy

We have a 14-day return policy, which means you have 14 days prior to your booking date to cancel. 

To start a return, you can contact us at luxelivingstr@gmail.com. 

If your return is accepted, we’ll send you a cancellation confirmation.

You can always contact us for any return question at luxelivingstr@gmail.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
No exchanges

Refunds
We will notify you once we’ve received your request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at luxelivingstr@gmail.com.